Privacy Policy Overview

We respect your privacy and are committed to maintaining transparent and secure handling of your data. This policy outlines what information we collect and how it’s used.

Information We Collect

We gather data that you provide directly and information collected automatically when you access our services.

• Personal details such as your name, contact information, and any other details shared via our contact forms.
• Technical information including device, browser type, operating system, and visit timestamps for analysis.
• Cookies and similar technology help us track session information and enhance your experience on our website.
• Records of your communications and consultation history, managed for quality and support purposes.

How We Use Your Data

We use the information collected to enhance your experience, fulfil requests, and optimise service delivery.

• Respond to enquiries, provide consultations, and manage ongoing communication needs.
• Improve website content, navigation, and user experience using analytics and feedback.
• Uphold security measures and monitor the safety of your provided information.
• Maintain service quality through feedback analysis and reporting as required.

Legal Basis For Processing

Your information is processed under Australian privacy law and only for legitimate purposes.

We rely on your consent, fulfilment of our services, compliance with legal obligations, or legitimate business interests to collect and handle data appropriately.

Information Sharing

We share information only when necessary and always with your privacy in mind.

• With service providers who assist with website management, always under confidentiality agreements and only as necessary.
• Where legally required, such as to comply with court orders or government regulations.
• With your direct consent, when requested or permitted by you for specific purposes.

Data Security

We maintain robust safeguards designed to protect your data from unauthorised access, disclosure, or alteration. Regular security reviews and encrypted storage solutions form the basis of our data protection approach, but no method can be fully secure at all times. Please contact us if you have any concerns regarding your data security.

Your Rights

Australian privacy law grants you rights with regard to your data.

• Request access to any personal data held about you and receive a copy upon request.
• Correction of information that may be inaccurate, incomplete, or outdated.
• Withdrawal of consent for future data handling where applicable, with certain limitations.
• Objection to processing for specific purposes, in accordance with applicable regulations.

Cookies Policy

Cookies enhance your experience and guide service improvements. You may adjust cookie preferences in your browser settings or review our full Cookie Policy for more detail.

See Cookie Policy See Cookie Policy

Contact Us

Have concerns or need clarification about your personal data? Get in touch with our team to discuss your privacy.

Policy Updates and Changes

We may adjust this Privacy Policy to reflect changes in our practices or legal standards. Check this page periodically for updates.